Kindly remind: The delivery might take from Sydney or Brisbane warehouse.
How Much Does Shipping Cost?
All products are ready to dispatch in 1-2 business days.
The delivery cost will be calculated at the checkout.
Orders worth $89 and above:
Free Delivery For Standard Shipping And $5 For Express Shipping
Orders below $89:
$5 For Standard Shipping And $10 For Express Shipping
For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout and enter your Australia shipping address.
Your final shipping charges will be displayed on your checkout page before proceeding with payment. All prices will be displayed in AUD and freight costs are payable in addition to the product price.
Please note that we are unable to deliver to PO boxes or Parcel Lockers.
How long will it take for my order to arrive?
Changes in demand for delivery due to the COVID-19 mean that some delivery services are delayed.
SupermarCat offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania. At this time we do not deliver internationally. Orders will take between 2 - 8 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method.
SupermarCat uses courier services to ship your order and therefore you must enter a valid shipping address. PO boxes are unable to be delivered. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. During your checkout process, there will be a ‘Add order note’ comment box on the shopping cart if you have any special requests.
Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.
We choose appropriate shipping methods for delivery.
The main options are as follows:
- Australia Post
- Bluestar
- StarTrack
Besides, delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days. SupermarCat will notify you when your order has been dispatched.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Please note: our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.
Do I need to be home to receive my delivery?
If you are not home when the courier attempts to deliver your order they will typically the courier will leave a card at your front door or in the recipient’s letterbox. This calling card will usually contain the details needed to contact the courier to arrange a suitable re-delivery date. Redelivery may incur some charges on your end. For any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.
How long will it take for my order to arrive?
SupermarCat online orders will take from 2 - 8 business days to arrive, depending on the destination and shipping method. Standard Metro orders are usually received within five working days and up to ten days for regional and rural areas. Express orders are usually received within two working days and up to five days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.
SupermarCat will notify you when your order has been dispatched.
What happens if my order does not arrive in the estimated time frame?
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